1. How to cancel
Use the subscription controls in your account or the payment provider’s interface. If no control is available, contact support@tradingray.com from your account email.
2. Access after cancellation
Unless required otherwise by law or stated by the provider, cancellation does not retroactively refund the current period. Access remains active until its scheduled end. When both trial and paid access expire, the application is locked until access is purchased.
3. Deleting an account
Deleting an account and cancelling a subscription are separate actions. Cancel active renewal before deletion and retain payment confirmation for your records.
